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SmartDesk was borne out of the rapid growth in customer call centres - a growth SmartDesk saw as unmatched by supporting technologies - and a belief in the value of cloud computing.
Working with the Wembley-based call centre, CTL Europe, Harry Clarke and Ed Eastman, respectively SmartDesk’s CEO and CTO, set about developing innovative communication solutions that would introduce new efficiencies to call centres.
These applications included voice and text broadcasting tools, callback solutions and call queue busting technology. At their core was the capability to significantly reduce and manage inbound customer contact.
These solutions attracted the likes of the Post Office, NTL / Virgin Media and 3663 who commissioned CTL to develop bespoke tools, exploiting voice-driven technological advantage for more mainstream commercial application.
Since its inception in 2007, SmartDesk has retained its ongoing partnership with CTL Europe to ensure a dynamic, customer focus that is second to none.
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