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SmartDesk develops innovative communication applications that enhance customer experience, improve customer loyalty and optimise the use of internal resources. They can be tailored specifically to address your business requirements, reducing operational cost and giving your business an edge in today's markets. Products include:
Communication and messaging tools:
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SmartInform
- Personalised, mass messaging system allowing you to issue
communications, as well as conference, in seconds.
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SmartClick2Call - An instant and
easy way for website visitors to request a call-back when it is most
convenient for them.
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SmartConference - Hold instant conferences with any
number of people when you want, without the inefficiencies of
traditional audio conferencing.
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SmartAttend
- An appointment reminder system developed to minimise missed appointments, particularly in the NHS.
Call scheduling tools:
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SmartCallback
- Designed to ensure that your business never misses another customer callback.
Team management tools:
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SmartOnCall
- An on-call registration system that helps manage all on-duty personnel and supports team conferencing.
Polling and voting tools:
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SmartSurvey
- A new, smart way to run surveys and polls via phone technology.
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SmartVote
- An innovative voting system for event conferences that works via standard
mobile phones.
Call recording tools:
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SmartReplay - A solution for
call centres that records all calls which can then be accessed
via an online application.
Audit and inspection tools:
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SmartVox - A web
hosted-application that allows companies to conduct voice-driven
audit and inspection reports by phone.
Business Continuity / Disaster Recovery Communications platform:
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