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Speed of response is essential in any crisis. The quicker you can mobilise your incident management team, the better your chance of containing the financial impact to your business.
SmartInform minimises the delay in responding to an incident by providing you with targeted voice, email and SMS messaging at high volume so you can keep staff, customers, the press, suppliers and other stakeholders in the picture, with minimum effort.
SmartInform allows you to send pre-loaded or ad hoc messages to groups or individuals and monitor who received and responded to them. An automatic re-send function means the system will continue to attempt to contact those who have not received the message. It means you can focus your resources on getting the business back on track.
As a web-hosted BCM solution, SmartInform offers the added resilience of any location access, using a standard online interface. And with minimal impact on your capex, it can also pay for itself within a couple of minutes downtime.
How does it work?
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SmartInform also provides an instant conferencing facility. In the face of a crisis, you can send a voice message to your workforce and append it with a response facility such as: |
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“Press 1 to confirm
your full understanding of this message”
“Press 2 to enter a live conference with the business continuity team”
“Press 3 to speak with a member from HR” |
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Faced with a cancelled event, you could send a response-based message to all ticket holders such as: |
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“Press 1 to transfer
your ticket to the rescheduled date of XX / XX / XXXX”
“Press 2 to request an
automated refund”
“Press 3 to speak to one
of our ticket agents” |
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